Careers At Eataly USA

Current job opportunities are posted here as they become available.

 


General Manager of Quick Service Restaurants- Future Opportunity

Department: QSR General
Store Location: North America - Open to Various Locations

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with one aim ... for our guests to: 

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

As Eataly expands across North America, our team continues to grow! Every Eataly location has a General Manager of Quick Service Restaurants. In anticipation of future store openings, this position is always listed on our Career Page even if it is not a current opening on our team

If you are interested in Eataly and can be flexible with your job search timeline, we’d be happy to receive your application! We love when candidates are open to working in different cities. Eataly is currently in Boston, Chicago, Dallas, Las Vegas, Los Angeles, New York and Toronto. Soon to come to Silicon Valley and many other places!

JOB OVERVIEW

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants. 

Reports directly to the Director of Store Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas. 

  • Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
  • Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
  • Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
  • Ensures the team always offers a consistent, high level of service to all guests
  • Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
  • Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
  • Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
  • Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
  • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
  • Assists with employee payroll, scheduling and terminations as needed
  • Documents, investigates and resolves employee and guest incidents
  • Performs other duties as required or assigned

QUALIFICATIONS

  • Bachelor’s Degree
  • 6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
  • Exceptional communication, leadership, motivational and team-building skills
  • Demonstrated problem-solving, organizational, analytical and business management skills
  • Advanced proficiency in Microsoft Office and common retail Point of Sales systems
  • Experience and knowledge in coffee, coffee production and manual espresso machines
  • Experience with Italian food products and wine preferred

JOB REQUIREMENTS

  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Availability to travel up to 10% of the time
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
  • Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register
  • Geographic mobility; openness to working at Eataly in New York, Boston, Chicago, Los Angeles, Las Vegas, Dallas, Silicon Valley or other new locations

BENEFITS AND PERKS

  • Medical, Dental, Vision Insurance and Paid Parental Leave
  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits
  • Discounts at Eataly

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