Careers At Eataly USA

Current job opportunities are posted here as they become available.


General Manager of Quick Service Restaurants

Department: QSR General
Store Location: Dallas

The world’s largest artisanal Italian food and beverage marketplace is coming to Texas! Eataly Dallas will open in 2020 in NorthPark Center. Eataly was founded in Italy in 2007 and has since expanded to more than 39 locations (and counting!) across the globe.

Eataly is a place where you can EAT, SHOP and LEARN about high-quality, authentic Italian cuisine. Each Eataly location contains an array of restaurants, cafés, to-go eateries, fresh counters (think Italian cheese and meat, and fresh pasta made in front of you!), a grocery market with more than 10,000 products, and a cooking school.

Eataly is an Equal Opportunity Employer. Eat Better, Live Better!


Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of Quick Service Restaurants (QSR) directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants. 

Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations - Eataly North America. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas. 

  • Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
  • Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
  • Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
  • Ensures the team always offers a consistent, high level of service to all guests
  • Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
  • Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
  • Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
  • Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
  • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
  • Assists with employee payroll, scheduling and terminations as needed
  • Documents, investigates and resolves employee and guest incidents
  • Performs other duties as required or assigned


  • Bachelor’s Degree
  • 6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
  • Exceptional communication, leadership, motivational and team-building skills
  • Demonstrated problem-solving, organizational, analytical and business management skills
  • Advanced proficiency in Microsoft Office and common retail Point of Sales systems
  • Experience and knowledge in coffee, coffee production and manual espresso machines
  • Experience with Italian food products and wine preferred


  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Availability to travel up to 10% of the time
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
  • Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register


  • Medical, Dental, Vision Insurance
  • Paid Parental Leave
  • Paid Time Off
  • 401K with company match
  • Commuter Benefits 
  • Discounts at Eataly


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