Careers At Eataly USA

Current job opportunities are posted here as they become available.


Food Service Team Lead

Department: QSR General
Store Location: Dallas

The world’s largest artisanal Italian food and beverage marketplace is coming to Texas! Eataly Dallas will open in 2020 in NorthPark Center.

Eataly was founded in Italy in 2007 and has since expanded to more than 39 locations (and counting!) across the globe. Eataly is a place where you can EAT, SHOP and LEARN about high-quality, authentic Italian cuisine. Each Eataly location contains an array of restaurants, cafés, to-go eateries, fresh counters (think Italian cheese and meat, and fresh pasta made in front of you!), a grocery market with more than 10,000 products, and a cooking school.

Eataly is an Equal Opportunity Employer. Eat Better, Live Better!


Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Service Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.  

  • Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met 
  • Trains, motivates, mentors and organizes team members 
  • Purchases supplies, beverages and equipment per the direction of the QSR General Manager 
  • Monitors inventory, checks orders and distributes supplies as needed throughout the department 
  • Manages transactions and ensures accurate accounting 
  • Records shift notes and assists with administrative duties such as scheduling when needed 
  • Ensures department complies with all quality, health, safety and sanitation standards 
  • Documents, investigates and resolves guest incidents 
  • Performs other duties as required or assigned 


  • High school graduate or equivalent; post-secondary degree preferred  
  • 2+ years of lead or supervisory experience in food service 
  • Math skills and ability to handle money accurately 
  • Strong knowledge of steps of service 
  • Excellent communication and problem-solving skills 
  • Knowledge of coffee and coffee production 
  • Knowledge of Italian cuisine and beverage preferred 


  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays  
  • Ability to lift up to 50 pounds 
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting 
  • Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register 


  • Medical, Dental, Vision Insurance and Paid Parental Leave 
  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits 
  • Free staff lunch daily and discounts at Eataly  
  • Fun staff classes on products and Italian cuisine


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