Careers At Eataly USA

Current job opportunities are posted here as they become available.


Food Service Team Lead

Department: QSR General
Store Location: Dallas

Eataly was founded in Italy in 2007 and has since expanded to more than 39 locations (and counting!) across the globe. Eataly is a place where you can EAT, SHOP and LEARN about high-quality, authentic Italian cuisine. Each Eataly location contains an array of restaurants, cafés, to-go eateries, fresh counters (think Italian cheese and meat, and fresh pasta made in front of you!), a grocery market with more than 10,000 products, and a cooking school.

Eataly is an Equal Opportunity Employer. Eat Better, Live Better!


Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Service Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.  

  • Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met 
  • Trains, motivates, mentors and organizes team members 
  • Purchases supplies, beverages and equipment per the direction of the QSR General Manager 
  • Monitors inventory, checks orders and distributes supplies as needed throughout the department 
  • Manages transactions and ensures accurate accounting 
  • Records shift notes and assists with administrative duties such as scheduling when needed 
  • Ensures department complies with all quality, health, safety and sanitation standards 
  • Documents, investigates and resolves guest incidents 
  • Performs other duties as required or assigned 


  • High school graduate or equivalent; post-secondary degree preferred  
  • 2+ years of lead or supervisory experience in food service 
  • Math skills and ability to handle money accurately 
  • Strong knowledge of steps of service 
  • Excellent communication and problem-solving skills 
  • Knowledge of coffee and coffee production 
  • Knowledge of Italian cuisine and beverage preferred 


  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays  
  • Ability to lift up to 50 pounds 
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting 
  • Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register 


  • Medical, Dental, Vision Insurance and Paid Parental Leave 
  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits 
  • Free staff lunch daily and discounts at Eataly  
  • Fun staff classes on products and Italian cuisine


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