Careers At Eataly USA

Current job opportunities are posted here as they become available.

 


IT Associate

Department: Information Technology
Store Location: Chicago

Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can enjoy a meal at restaurants or quick-service counters, purchase the ingredients, and learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.

JOB OVERVIEW

As a member of Eataly’s IT Team, an IT Associate is responsible for catering to the technical needs of the Store. An IT Associate’s main areas of focus are implementation, monitoring and maintenance of IT assets.

Reports to Director, IT.

  • Understands support problems, analyzes problem data and determines appropriate solutions
  • Provides first-level support to customer service requests in a timely and accurate manner
  • Escalates complex support requests to relevant IT staffs for resolutions
  • Ensures standard operating procedures are followed and meet service level agreements
  • Assists in development and enhancement of IT systems, analyzes system issues and provide resolutions
  • Assess potential risks and technical challenges and prepare appropriate mitigation plans
  • Performs other duties as assigned

QUALIFICATIONS

  • Bachelor’s Degree preferred
  • 1 year of related experience preferred
  • Good knowledge of information technologies and systems
  • Time management and organization skills required

JOB REQUIREMENTS

  • Occasional Travel within the USA

BENEFITS & PERKS

  • Health Coverage - Medical, Dental, Vision Insurance and Paid Parental Leave
  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits
  • Free family lunch daily and discounts at Eataly
  • Fun staff classes on products and Italian cuisine

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System