Careers At Eataly USA

Current job opportunities are posted here as they become available.

 


Guest Relations Associate

Department: Retail General
Store Location: Dallas

The world’s largest artisanal Italian food and beverage marketplace is coming to Texas! Eataly Dallas will open in 2020 in NorthPark Center.

Eataly was founded in Italy in 2007 and has since expanded to more than 39 locations (and counting!) across the globe. Eataly is a place where you can EAT, SHOP and LEARN about high-quality, authentic Italian cuisine. Each Eataly location contains an array of restaurants, cafés, to-go eateries, fresh counters (think Italian cheese and meat, and fresh pasta made in front of you!), a grocery market with more than 10,000 products, and a cooking school.

Eataly is an Equal Opportunity Employer. Eat Better, Live Better!

JOB OVERVIEW 

A Guest Relations Ambassador directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Front End Managers. 

  • Responds courteously to guest inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market 
  • Acts as the initial responder and liaison between Eataly and potential vendors, passing information on to Eataly’s Buying, Private Events and Public Relations teams 
  • Interacts with staff by leading daily emails and weekly staff breakfast 
  • Promotes and helps organize in-store events, such as producer tasting days and producer demonstrations 
  • Opens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during work shift 
  • Performs other duties as assigned  

QUALIFICATIONS 

  • High school graduate or equivalent  
  • Previous retail and/or restaurant experience preferred   
  • Intermediate computer skills  
  • Excellent guest service attitude with a welcoming and confident demeanor  
  • Ability to remain calm and patient in a fast-paced environment 
  • Ability to learn, retain and share Eataly knowledge 
  • Ability to speak and understand Italian preferred 

JOB REQUIREMENTS 

  • Ability to remain stationary for periods of up to 6 hours in length  
  • Ability to escort guests to other parts of the facility as circumstances dictate 

BENEFITS & PERKS 

  • Medical, Dental, Vision Insurance and Paid Parental Leave 
  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits 
  • Free family meal during shift and discounts at Eataly  
  • Fun staff classes on products and Italian cuisine 

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