Careers At Eataly USA

Current job opportunities are posted here as they become available.


Quality Assusance Manager

Department: Operations
Store Location: Chicago


Founded in Italy in 2007, Eataly is the worldís largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.


The QA Food Safety, or Health and Safety Manager at Eataly, ensures that an Eataly location is consistently in compliance with all regulations and standards related to food safety, work safety, sustainability and general sanitation. The Manager guarantees that Eataly staff is fully versed on state and local rules and regulations as well as Eataly goals and standards. Through audits, the Manager regularly assesses the status of health and safety in the store, guiding the team to always maintain excellent standards. Directly reports to the Director of Store Operations and functionally reports to the Head of Health and Safety.

  • Observes the organizationís food preparation, handling, storage and serving processes
  • Interviews food preparation, handling, etc., personnel within the scope of the organizationís Food Safety Management System (FSMS)
  • Reviews the organizationís food safety-related records and documents (e.g., receiving records, HACCP plan)
  • Issues formal audit reports to the store and conducts timely follow-ups
  • Provides support and direction as required by means of store openings, audits, inspections, training and consultation to ensure compliance with all applicable regulatory agencies (DOH, FDA, CFIA, OSHA, EPA, etc.)
  • Adheres to all company and department procedures, policies, expectations and quality standards
  • Oversees training and development of staff directly and/or indirectly; provides coaching, direction and leadership support
  • Assists in the development, implementation and management of effective food safety and work safety programs; assures proper programs are in place to meet strategic goals as well as all applicable regulations
  • Works directly with production employees to troubleshoot and solve food safety issues; implements corrective actions based on solid root cause analysis
  • Assists in performing on-site (and bench) food safety and quality system audits of vendors
  • Performs other duties as required or assigned


  • Bachelorís Degree in Management, Nutrition, Health and Safety or a related field
  • Restaurant or food retail experience
  • 4+ years of food safety management experience
  • Knowledge of OSHA and local DOH regulations
  • Proficient in Microsoft Office Suite
  • High level of self-motivation; ability to work independently with minimal direct supervision
  • Outstanding analytical, organizational and problem-solving skills
  • Excellent communication, motivation and team-building skills


  • Ability to exert well-paced mobility for long periods of time
  • Ability to travel as needed for store support across USA and Canada for periods of up to two weeks at a time


  • Medical, Dental, Vision Insurance and Paid Parental Leave
  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits
  • Discounts at Eataly


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