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Wine Store Sales Associate

Department: Wine
Store Location: Chicago
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Job Title: Wine Sales Associate 

Department: Wine

FLSA Status: Hourly/Non Exempt

Job Purpose

Provides prompt, efficient and friendly customer service. Educates customers about Eataly and the products sold in the store. Rotates, faces and replenishes merchandise and ensures highest quality standards are met. Will assist customers with all steps of the experience including, but not limited to: guiding customers to the products they desire, securing products that are out of the customer’s reach, loading heavy items and passing along suggestions. 
 
As an ambassador of Eataly products and services, the Sales Assistant is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer. 

Essential Job Functions (Duties & Responsibilities) Description

  1. Provides prompt, efficient and friendly customer service.
  2. Educates customers about the Italian Wines, beer and beverages sold at Eataly.
  3. Assists customers through:  Escorting them to the products they’re looking for; Securing products that are out of reach; Loading or unloading heavy items; Noting and passing along customer suggestions or requests
  4. Answers the telephone promptly and provides friendly, helpful service to customers who call.
  5. Assists with wine tastings as necessary.
  6. Receives and stocks wine and wine store merchandise. May review invoices.
  7. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
  8. Assists with inventory counts.
 
Minimum Qualifications
 
  • Wine sale experience required. Must have the ability to follow instructions. Basic math skills required. 
  • High school graduate or equivalent desired. Italian wine knowledge is required.
  • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. Must be able to exert well-paced mobility for long periods of up to four hours in length
  • Wine knowledge and communication are essential.
  • Reports to the Beverage Managers.
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