Career Opportunities with Eataly USA

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Careers At Eataly USA

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Restaurant Service Lead

Department: Pizza/Pasta
Store Location: Flatiron - NYC

Job Title 


FLSA Status 


Job Purpose 

Eatalians are our most valued assets and will represent the company with passion, curiosity, and pride. Eataly strives to provide a work environment in which every employee can learn, grow, and reach his or her maximum potential.


As an ambassador of Eataly, the Service Lead is responsible for supporting the Assistant General Manager with the day-to-day operations at one of Eataly’s restaurant, retail, QSR, or other operational departments. He or she will liaise between the support staff and Assistant General Manager to ensure activities are effectively coordinated and implemented; and will ensure that exceptional service standards are consistently met.


Additional responsibilities will include assisting with admin duties such as scheduling; coaching and counseling; and disciplinary action of support staff, as well as training and developing new hires. The Service Lead will also support the Assistant General Manager through orders or requisitions of inventory and will ensure his or her department is cleaned and maintained per health and safety regulations.  He or she will be responsible for handling any escalated guest incidents to ensure that proper procedures have been followed from start to finish.


The Service Lead will adhere to all company and department procedures, policies, expectations and quality standards.

 Essential Job Functions (Duties & Responsibilities) 


1. Supports the Assistant General Manager in all day-to-day operational needs; including sole responsibility for overseeing guest service, food service, and team member service, including documentation, investigation, and resolution of any and all incidents related to the listed service groups; will escalate issues as necessary to the Assistant General Manager for assistance in resolution.

2. Requisitions and/or purchases supplies, beverages, and equipment per the direction of the Assistant General Manager. Receives and checks orders to ensure that they adhere to specifications. Distributes supplies as needed throughout his or her department and ensures supplies are being utilized properly.

3. Provides a steady leadership presence on the floor on a daily basis, constantly interacting with guests, employees, vendors, and visitors to ensure Eataly’s operations are running smoothly; delegates job duties and responsibilities to employees as needed; assists in operational and guest service duties as needed. 

4.Assists in administrative duties as assigned by the Assistant General Manager, including, but not limited to: scheduling, disciplinary action, coaching & counseling, training, and other duties as needed.


Minimum Qualifications 

  • Minimum of two (2) years’ lead experience in food service
  • Demonstrated ability to lead and develop a large team
  • Strong knowledge of steps of service
  • Excellent communication and problem solving skills
  • Knowledge of Italian cuisine and beverage preferred


  • College degree in Business Management or Hospitality preferred
  • Post-secondary degree from a restaurant management or hospitality program desired

Physical Effort 

Must be able to exert well-paced mobility for periods of up to eight hours in length and have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Mental Effort 


Tools or Equipment Used 

Computer; POS systems

Reporting Relationships

Reports to the Assistant General Manager. Manages support staff.

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