Career Opportunities with Eataly USA

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Fresh Pasta Sales

Department: Fresh Pasta
Store Location: Flatiron - NYC

Job Title: Fresh Pasta Sales Associate 

Department: Fresh Pasta

FLSA Status: Hourly/Non-Exempt

Job Purpose

Responsible for providing outstanding customer service that meets or exceeds guest expectations. Assist guests in choosing foods, products, and portion sizes. Share knowledge about the ingredients and preparation of products at counter. Weigh, label and package products as necessary. Actively pursue and engage customers to attract business during downtime.

As an ambassador of Eataly products and services, the Sales person is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.


Essential Job Functions (Duties & Responsibilities) Description

1. Responsible for providing outstanding customer service that meets or exceeds guest expectations.

2. Weigh, label and package products as necessary.

3. Stocks counter and display refrigerators neatly, accurately, and in a timely manner.

4. Checks to ensure that all display foods are merchandised attractively as per quality standards.

5. Displays and stores food in the appropriate temperature conditions as per Department of Health standards.

6. Completes food preparation assignment neatly, accurately and timely.

7. Maintains proper food handling, safety and sanitation standards while preparing food, serving food and cleaning up.

8. Keeps display equipment and counters clean and free of debris.

9. Actively ensures all items are rotated by FIFO standards.

10 Cleans equipment thoroughly and promptly as necessary or assigned.

11. Keeps floor in work or service area clean and free of debris.

12. Cleans work station thoroughly before leaving area for other assignment or going home.

13. Serves or packages food neatly and attractively as per department standards.

14. Promptly informs BOH or management when food quantities or supplies are low.

15. Punctuality- Adhering to work schedule and arriving to work on time.

16. Adheres to all company and department procedures, policies, expectations and quality standards.


Minimum Qualifications

Demonstrated ability to understand and implement written and verbal instructions. Previous customer service/sales preferred. Must be able to perform simple mathematical calculations. Must have a strong desire to learn.


High school diploma desired or equivalent. Prior knowledge of the foods/products being sold at the specified counter is desirable.

Physical Effort

Position requires standing, bending and mobility the entire work day. Must be able to lift full pans, not to exceed 50 pounds. Cleaning duties such as wiping counters and small equipment, sweeping and refilling stock. Must be able to communicate politely and effectively with guests and other employees.

Mental Effort

Ability to communicate effectively and understand instructions. Basic math and measurement skills. Ability to work and multi-task in a fast paced environment.

Tools or Equipment Used

Scale, packaging supplies, knife

Reporting Relationships

Reports to Fresh Pasta Manager or Assistant Manager


Customer Service  






This job description is intended to illustrate the main duties and areas of responsibility of the Fresh Pasta Sales. It is not intended to be exhaustive and you are advised that the duties and responsibilities may change from time to time.

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