Career Opportunities with Eataly USA

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Careers At Eataly USA

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Host

Department: Pizza/Pasta
Store Location: Downtown - NYC

Job Title: Host

FLSA Status: Hourly/Non Exempt

Job Purpose:

Graciously greets and informs guests of Eataly instructions upon arrival. Escorts them to their table, provides menus to them once seated, and informs guests of name of their assigned server. Manages special seating requests of guests consistent with table availability. Maintains an accurate, fair, and up to date waitlist. Notify guests when their table is ready. Adjust the waitlist and patron seating flow in such a manner as to balance customers among the various service stations. Relays messages to managers, servers and bus persons as appropriate. Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency. Manages reservations in restaurants that take reservations.

As an ambassador of Eataly products and services, the Host is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.

 

Essential Job Functions (Duties & Responsibilities) Description

1. Graciously greets guests upon their arrival. May have to inform guests how Eataly works.

2. Escorts guest to their seats, provides menus to guests, and informs them of the name of their server.

3. Maintains an accurate, fair, and up to date waitlist and seating chart. Informs guests when their table is ready.

4. Oversees the general functioning of the dining room during the meal service period, relaying information to managers and service personnel, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary.

5. Takes and manages reservations in restaurants that allow reservations.

6. Assists with the duties of servers and bus persons, such as securing a food or beverage item for a patron, resetting a table for reuse, etc., as the customer traffic flow allows, ensuring the maintenance of foodservice effectiveness and efficiency.

7. Balance the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability.

8. Use a computerized seating chart application and may use an I-Pad version of the seating chart.

9. Adheres to all company and department procedures, policies, expectations and quality standards.

 

Minimum Qualifications

Sufficient exposure, generally a minimum of one year in the aggregate as a server or host a high-volume NYC restaurant. Must have basic computer skills.

Training/Registration/
Licensure/Education

High school graduate or equivalent desired.

Physical Effort

Must be able to exert well-paced mobility for periods of up to four hours in length. Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight. Must be able to communicate clearly with guests and other employees.

Mental Effort

Ability to communicate effectively and provide excellent customer service.

Tools or Equipment Used

Computerized seating chart, reservation log, waitlist, and I-Pad.

Reporting Relationships

Reports to Restaurant Manager.

Authority

Strategies    

Autonomy

Minimal

 

 

This job description is intended to illustrate the main duties and areas of responsibility of the Host. It is not intended to be exhaustive and you are advised that the duties and responsibilities may change from time to time.

 

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