Career Opportunities with Eataly USA

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Quick Service Restaurants (QSR) General Manager

Department: QSR
Store Location: Boston

Quick Service Restaurants (QSR) General Manager

Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.


Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) General Manager directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Restaurants.

Reports directly to the Director of Store Operations and functionally to the Director of QSR Operations.  Directly oversees the QSR Assistant General Managers and QSR Service Leads.

  • Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, quality and guest experience standards, and policies
  • Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration
  • Analyzes financial data and develops strategies around pricing, merchandizing and promotions aimed at increasing efficiencies and driving sales  
  • Prepares weekly updates on the QSR department, and collaborates closely with corporate and senior leaders to plan activities and achieve all store goals
  • Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
  • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
  • Documents, investigates and resolves employee and guest incidents
  • Performs other duties as required or assigned


  • Bachelor’s Degree
  • 4+ years of management experience in a high-volume, fast-paced restaurant, counter service or retail environment; multi-site responsibility preferred
  • Exceptional communication, leadership, motivational and team-building skills  
  • Demonstrated problem-solving, organizational, analytical and business management skills
  • Advanced proficiency in MS Office and common retail POS systems (for example, Micros)
  • Experience and knowledge in coffee, coffee production and manual espresso machines
  • Experience with Italian products and wine preferred 


  • Ability to lift up to 50 lbs. and spend significant amounts of time walking or standing
  • Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register
  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Availability to travel up to 10% of the time


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