Career Opportunities with Eataly USA

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Careers At Eataly USA

Current job opportunities are posted here as they become available.

 


Storyteller

Department: Marketing
Store Location: Flatiron - NYC

Job Title: Storyteller

Department: Marketing

FLSA Status: Hourly/Non Exempt

Job Purpose:

The Storyteller assists guests with their shopping experience through product recommendations, food and beverage pairings and offering the stories behind the people and places of all Eataly products. The Storyteller demonstrates expertise over Eataly’s products and shares their knowledge with guests to help them make educated and confident shopping decisions. The Storyteller has a passion and curiosity to immerse him/herself in Italian culture, while maintaining a clear understanding of the Eataly mission.

As an ambassador of Eataly products and services, the Storyteller is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.

Essential Job Functions (Duties & Responsibilities):

1. Provides the highest level of service in accordance with the Eataly guest service standards model.

2. Actively approaches guests to offer product, producer and vendor knowledge to maximize the shopping experience.

3. Demonstrates comprehensive knowledge of all Eataly products.

4. Confidently suggests food and beverage items to compliment guests' shopping needs.

5. Shares with guests the stories of the people and places behind all of Eataly’s products.

6. Listens, communicates and asks questions to guests to understand and suggest products for their needs.

7. Works independently and expected to proactively stay engaged with guests at all times.

8. Strives to anticipate the guest’s needs and to be an integral part of their Eataly shopping experience.

9. Objective from business sense to increase the average basket size according to customer needs.

10. Helps ensure the Guest Relations team maintains a proper understanding of Eataly products being demonstrated.

11. Circulates store regularly to ensure shopping carts are always available in designated areas.

12. Adhere to all company and department procedures, policies, expectations and quality standards. 

Minimum Qualifications:

The ideal candidate has a knowledge of Italian food and beverage and a natural curiosity to expand their knowledge. He/she possesses a high understanding of Eataly’s mission and operation and feels comfortable interacting with and approaching guests as a brand ambassador.

Training/Registration/Licensure/Education

High school diploma or equivalent desired.

Must possess a base understanding of cooking techniques in relation to Eataly’s products.

Physical Effort

Must be able to bend, stoop and stand for long periods of time. Must be able to lift up to 30 pounds. Must be able to communicate and understand directions and instructions. 

Mental Effort

High

Tools or Equipment Used

Cart, ladder

Reporting Relationships

Reports to the Events & Storytelling Manager.

Authority

Supervisory

Strategies

Autonomy

High

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