Careers At Eataly USA

Current job opportunities are posted here as they become available.


General Manager of Retail- Future Opportunity

Department: Operations
Store Location: North America - Open to Various Locations

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with one aim ... for our guests to: 

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

As Eataly expands across North America, our team continues to grow! Every Eataly location has a General Manager of Retail. In anticipation of future store openings, this position is always listed on our Career Page even if it is not a current opening on our team

If you are interested in Eataly and can be flexible with your job search timeline, we’d be happy to receive your application! We love when candidates are open to working in different cities. Eataly is currently in Boston, Chicago, Dallas, Las Vegas, Los Angeles, New York and Toronto. Soon to come to Silicon Valley and many other places!


Eataly’s bustling marketplaces feature a comprehensive retail offering including: imported and local grocery products; bread, pasta and mozzarella produced daily on premises; an extensive selection of fresh meat, fish and cheese; wine; and housewares.

The Retail General Manager (GM) oversees the complex retail operations of an Eataly store. The Retail GM is an operational leader who not only sets strategy and analyzes financials but also leads through example and stays close to the products and team through consistent presence on the floor.

  • Directs and organizes a store’s retail operations to maximize profitability
  • Develops departmental goals and leads a team of managers
  • Works closely with each manager to understand operational needs and boost interdepartmental collaboration
  • Analyzes financial data and develops strategies around pricing, merchandising and promotions
  • Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
  • Prepares weekly updates on the retail department for senior leadership
  • Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
  • Documents, investigates and resolves employee and guest incidents
  • Performs other duties as required or assigned


  • Bachelor’s Degree
  • 3+ years of retail or grocery management experience in a high-volume, fast-paced environment
  • Excellent verbal and written communications skills
  • Exceptional leadership, motivational and team-building skills  
  • Demonstrated problem-solving, organizational, analytical and business management skills
  • Advanced proficiency in MS Office
  • Experience with Italian products and wine highly preferred  


  • Availability to work onsite with a flexible schedule sometimes including evenings, weekends and holidays
  • Ability to lift up to 50 lbs. and spend up to 8 hours walking or standing in a retail environment
  • Ability to operate equipment such as a slicer, pasta machine or cash register as needed
  • Availability to travel up to 10% of the time
  • Geographic mobility: openness to working at Eataly in New York, Boston, Chicago, Los Angeles, Las Vegas, Dallas, Silicon Valley or other new locations
  • Food Handler’s Certification


  • Medical, Dental, Vision Insurance and Paid Parental Leave
  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits
  • Discounts at Eataly

Eat Better, Live Better!

Eataly is an Equal Opportunity Employer. 


Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System