Careers At Eataly USA

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Restaurant General Manager - Terra

Department: Terra
Store Location: Los Angeles


Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.


The Restaurant General Manager directs the restaurant front of house (FOH) operations for Terra, the fine-dining rooftop restaurant and bar located within Eataly Los Angeles.

Reports to the Director of Store Operations. Oversees the Assistant General Manager and team of Restaurant Floor Managers at Terra, working alongside the Terra Chef De Cuisine and back of house (BOH) team.

  • Organizes and directs Terra’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards

  • Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration

  • Partners with other departments to plan restaurant activities and special events

  • Prepares weekly updates on Terra, and collaborates closely with corporate and senior leaders to identify and achieve all goals

  • Directs FOH employee hiring, assignment, training, payroll, scheduling, evaluations and terminations

  • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure they adhere to specifications

  • Documents, investigates and resolves employee and guest incidents

  • Performs other duties as required or assigned


  • Bachelor’s Degree

  • 4+ years of front of house management experience in a high-volume, fast-paced restaurant

  • Exceptional communication, leadership, motivational and team-building skills

  • Demonstrated problem-solving, organizational, analytical and business management skills

  • Advanced proficiency in MS Office

  • Experience with Italian cuisine and wine highly preferred


  • Availability to work onsite with a flexible schedule, often including evenings, weekends and holidays

  • Ability to lift up to 50 lbs. in weight and to exert well-paced mobility for up to 8 hours in length


  • Medical, Dental, Vision Insurance and Paid Parental Leave

  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits

  • Free stuff lunch daily and discounts at Eataly

  • Fun staff classes on products and Italian cuisine


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